In addition to our customisable Automated Workflows system, we also have a number of popular autoresponders configured and ready to customise and switch on
These autoresponders cover many activities that need to be actioned instantly and take up your precious time. They ensure that your contacts are nurtured automatically by sending automated emails and/or SMS messages when certain activities occur with your listings.
Each autoresponder is set up per listing, and each one can be sent by email, by SMS, or both. Switch on only the ones you want for that listing.
New enquiry
Whenever someone makes an enquiry on a listing, they get an immediate reply from you, even at 9pm on a Sunday. For example, send the buyer the listing link, the next inspection times and a link to make an offer, so they have everything they need before you call them back.
Open home / inspection attendee
Whenever someone is recorded as an attendee of an open home or inspection, they get a thank-you message. For example, thank buyers for coming to Saturday's open home and send them the contract request or tenancy application link while the property is still fresh in their mind.
Price change
Everyone recorded as an enquiry or inspection attendee on the listing is told whenever the price changes. For example, when a vendor agrees to a price adjustment, every interested buyer hears about it straight away, without you working through a call list.
New inspection time
Everyone recorded as an enquiry or inspection attendee on the listing is told whenever a new inspection time is added. For example, buyers who missed the first open home are invited to the next one automatically.
Cancelled or changed inspection
Contacts are told when an inspection time is cancelled or changed, so nobody turns up to a locked door.
Under contract
Let contacts know when a listing they have enquired about has gone under contract. For example, keep back-up buyers warm in case the contract falls over, and point them to your other listings.
Sold or leased
Let contacts know when a listing they have enquired about has sold unconditionally (or, for rentals, has been leased). For example, tell unsuccessful buyers the result and invite them to similar listings, turning a lost sale into your next lead.
Your words, your branding
Email autoresponders are designed in the same drag and drop editor as your email campaigns, with templates, attachments and a test send. SMS autoresponders have their own text editor. Merge tags such as the contact's name, the listing link, price, next inspection, offer link and tenancy application link are filled in automatically, and each autoresponder can be sent from the listing agent or from your agency.
Respects your contacts' preferences
Contacts who have unsubscribed, whose emails have bounced, or who have opted out of SMS are skipped automatically, and contacts you have marked as not interested are left out of listing updates.